FAQs

How does BHI Delivery work?

We do the shopping so you don't have to! Our online grocery shopping and delivery service create a convenient way to stock your vacation home in Bald Head Island. Through our partnerships with property management companies, we are able to schedule deliveries prior to your arrival so that your experience is hassle-free!

When do I pay?

The owner of BHI Delivery will give you a call to clarify all the details of your order and he will also ask for your credit card information. This information is stored securely and is only accessed by top personnel of BHI Delivery.

How do you get into the home?

We have partnered with rental agencies to be able to enter the home. If you are renting through VRBO, Airbnb, or own the home, we will ask for details about access to the house.

How far in advance do I need to place my order?

Online grocery delivery orders must be placed no later than 48 hours prior to your delivery date. To place an order within 48 hours please call 240-274-4909 to check our availability. We will do our best to accommodate you! Next-day deliveries will be subject to an expedite fee.

Can I cancel my order?

We accept cancellations without a fee if notice is given within 48 hours prior to your delivery date. There is a $20 fee for orders canceled within the 48hr time frame. Please call us at 240-274-4909 or email gus@bhidelivery.com to cancel your grocery delivery.

What if I need more items during my stay?

We would be happy to accommodate all of your grocery delivery needs during your visit to Bald Head Island. If you used our service already that week, you will receive 50% off the service fee.

Can I make changes to a submitted order?

Yes, however, at this time, orders cannot be edited online. You will need to email gus@bhidelivery.com to make changes to your order if it is 48hrs before your delivery. When our shopper calls you about items missing, you can tell them the items you would like to add.

What happens if an item is out of stock?

Our grocery shopper will give you a call if we don’t have something you requested. They will take you through the substitutes that the market offers.